Wholesale Faqs

Online ordering & payment

Once you place your order, you will receive an order confirmation e-mail or text message. Your order will be processed within 2-4 business days, Mon-Fri. Order processing time may be extended during high-volume promotions or events, and on National Holidays and could take 4-8 business days to process.

You will be billed immediately upon purchase on Credit and Debit cards.

Once your order is shipped, you will automatically receive an e-mail or text message with your shipment's tracking number. 

Download the Route app or Shop app for daily tracking updates on your order, it will be shipped from New Jersey, US.

You can pay by VISA,MASTERCARD, AMEX, DISCOVER, JCB, KLARNA and DINERS CLUB or with a HomeWorx electronic gift card.

We do replenish and return previous fragrances, but it is not promised that a specific fragrance will come back once sold out.

If you cannot find the product you are looking for, it may be sold out. We often reintroduce fragrances throughout the season, but there is no guarantee it will return. Feel free to reach out to us directly at wholesale@homeworx.shop and we will do our best to help you find a substitution.

At this time, HomeWorx does not ship outside of the United States. We are working on providing the option of international orders in the future.


Due to the nature of our products, all sales are final. We will replace broken items when possible or offer a replacement on items that may have been damaged in transit. Returns, refunds, or replacement products for reasons other than damage incurred during shipping cannot be accepted.

If you experience a problem with your order, please email customer service at info@homeworx.shop with your order # and concern. We will do our best to assist.

Due to the nature of our fragile products, we have integrated with the Route Protection service to insure your purchase. If you choose to remove Route Package Protection, you accept that HomeWorx is not liable for your items that are lost, stolen or damaged in transit. If you opt-in and pay the service fee for Route protection, your order will be accommodated for the below reasons:

Lost, Stolen or Damaged orders


What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Download the Route app today!

Route is a licensed insurance company with SEG Insurance Ltd. as its partner. 

When Should I File a Claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur 

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order dateFor international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date


Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.


How Does Route Process Refunds or Reorders? 

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.