You can pay by VISA,MASTERCARD, AMEX, DISCOVER, JCB, KLARNA and DINERS CLUB or with a HomeWorx electronic gift card.

Processing time is the period from when you place your order to when it ships.

Standard Processing: 1–3 business days
High Volume Times (e.g. Holiday Weekends, Black Friday): 4-6 6 business days

Orders are processed (fulfilled) Monday–Friday, excluding major holidays.

We typically process and ship orders within 1–3 business days. During busy times like holidays or promotional events, it may take up to 6 business days.

Once an order is submitted to our fulfillment center, it can take up to two (2)-four (4) business days for our fulfillment center to process, pack, and ship orders. During peak season, orders will take up to four (4)-four to (8) business days to process. All orders are shipped from our fulfillment center in New Jersey. Orders will be shipped to residential and business addresses via FedEx Monday through Friday, except on major holidays and/or during periods of excessive heat during the summer season. Please note that we are unable to ship to P.O. Boxes at this time. Here are the estimated shipping times by area:

1-2-days for Eastern States (New England, Mid-Atlantic, Southeast)

2-3 days for Central States (Midwest and Gulf Coast)

3-5 days for Mountain and Western States

7+ days for Alaska and Hawaii

Once your order is shipped, you will automatically receive an e-mail or text message with your shipment's Fed Ex tracking number. 

Download the Route app or Shop app for daily tracking updates on your order. 

No. Orders are shipped Monday–Friday. We do not ship on major holidays or weekends.

We offer two shipping options through FedEx:

• Fed Ex Ground (Standard Shipping):
  This is our default option and follows standard delivery times based on your location—typically between 1–5 business days after your order is processed.
• Fed Ex Expedited Shipping: If you choose expedited shipping at checkout, your order will still follow our normal processing time (1–3 business days, or up to 6 during high-volume periods). Once shipped, your order will arrive faster—typically within 1–2 business days, depending on your location.
  

Important: FedEx does not deliver on weekends, so if your expedited order ships on a Friday, it will arrive the following Monday (or the next business day if Monday is a holiday).

Unfortunately, we cannot ship to P.O. Boxes at this time. Please use a residential or business address.

We offer Route Package Protection on all of our orders as an optional additional protection method to shipments. To learn more about Route, visit homeworx.shop/pages/route-protection

Shipping Fees 

The HomeWorx website will offer various shipping promotions for our customers to take advantage of during certain events. Our everyday, most common shipping charge is $7.99 for all orders up to $99.99. 

Orders $100+ ship free unless otherwise stated or during a paid shipping event which may help offset increased product discounts.

At this time, HomeWorx does not ship outside of the United States. We are working on providing the option of international orders in the future.

Do to the high expense & variability of shipping, Free Ship promotions only apply to the Contiguous United States of America and only apply to Ground shipping.

At this time, all sales are final—we do not accept returns. However, your satisfaction is very important to us. If there’s an issue with your order, we’ll do our best to make it right.

If you experience a problem with your order, please email customer service at support@slatkinandco.com with your order # and concern. We will do our best to assist.

If something didn’t meet your expectations, please contact us within 60 days of your purchase. Depending on the issue, we may offer a replacement, partial refund, or store credit to ensure a satisfactory scent experience. Every inquiry is reviewed individually.

We're so sorry! Please reach out to our customer service team right away with your order number and a photo of the issue. We’ll work quickly to resolve it.

We can only assist with purchases made directly through www.slatkinandco.com. For any orders placed through retailers like QVC, Kohl’s, Walmart, or Amazon, please contact their customer service teams directly for assistance.

You can reach us via email at support@slatkinandco.com or submit your inquiry through this form: Contact Us – Slatkin + Co.

Please provide your order number and details about the issue. We’ll respond as soon as possible—typically within 1–2 business days.

Due to the nature of our fragile products, we have integrated with the Route Protection service to insure your purchase. If you choose to remove Route Package Protection, you accept that Slatkin + Co. is not liable for your items that are lost, stolen or damaged in transit. If you opt-in and pay the service fee for Route protection, your order will be accommodated for the below reasons:

Lost, Stolen or Damaged orders.

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Download the Route app today!

Route is a licensed insurance company with SEG Insurance Ltd. as its partner. 

When Should I File a Claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur 

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order dateFor international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

How Does Route Process Refunds or Reorders? 

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.